Privacy Policy

At GIS BOTANICALS, we have a duty to protect your privacy and all personal data that is collected during your interaction with our website. Please ensure that you keep up to date with the information on this page, as it is subject to change in accordance with new legislation and directives.

This Privacy Policy will explain what data we collect from you, how we use that data, who can see your data and how you can access/change the personal data we hold. 


Who Are We?

GIS BOTANICALS is a part of HELEN G HÅNDSTAD in Norway 
(Company Registration No. 996 500 624). We provide organic skincare.

GIS BOTANICALS complies with the following legislation:

·       EU Data Protection Directive (1995)

·       EU General Data Protection Regulation (2018)

 

What Information Do We Collect From You?

GIS BOTANICALS may ask you to input and collect the following information during the browsing and ordering process on this website: Customer Name, Billing Address, Shipping Address, Telephone Number and Email Address.

When you enter payment information, this is not held by GIS BOTANICALS, but collected by our Third Party payment processors (PAY PAL and STRIPE) in a secure manner (see Who Can See Your Information?).

 

How Is Your Information Used?

GIS BOTANICALS may use your information to:

·      Process a payment;

·      Process an order;

·      Deliver or redeliver an order;

·       Contact you if you have won a competition;

·       Notify you of any important changes to our services;

·       Send you communications that you have opted into (e.g. email newsletters or job applications).

 

If you choose to opt into our mailing list, your email address is placed onto our newsletter database (Mail Chimp) and you may receive our promotional material. You can opt out of this newsletter at any time.

We may use the data that we collect from you to create profiles and demographic groups of our customers, which we use to help us to target our information and marketing materials to those who we believe it is relevant to. We may use additional information that we gather from external sources, such as Google and Facebook, when it is available to help us do this even more effectively (see Cookies).

 

Who Can See Your Information?

GIS BOTANICALS will never sell or rent your information to Third Parties for marketing purposes. We do however work with a small number of Third Party organizations to help us deliver some customer services, some of which have limited access to your data.

We may pass your information to these Third Party service providers for the purpose of providing services to your behalf. Examples include sending emails, processing payments and targeted advertisements on social media. The information shared will be that which is only relevant to the task at hand. Third Parties cannot use or share your information for any other purpose than to carry out what GIS FACE OIL has requested them to do and are required to keep your data secure. Please see below for a list of our Third Party partners, a brief rundown of the services they provide.

Third Parties who work on behalf of, or in association with, GIS BOTANICALS:

Please see below for a list of our third party companies, with details of the work they do for us.

·       Big Cartel: Website hosting.

·       Mail Chimp: Newsletter software provider.

·       Pay Pal and Stripe: Payment processor.

·       Facebook, Instagram and Twitter: Advertising and user profiling.

·       GoogleAdvertising and user profiling.

 

How Can You Update Your Information?

You can contact us via email, contact@gisbotanicals.no to request an update to your personal information and we will carry it out for you.

 

Recording Information

Emails and other messages sent to GIS BOTANICALS or through our social media accounts are archived and can be referred to in order to resolve issues that may arise during ordering or with customer aftercare.

Sales invoices may need to be kept for up to 5 years in order for GIS BOTANICALS to retrospectively provide tax information to The Norwegian Tax Administration (please see Right To Erasure).

 

Cookies 

Cookies are tiny text files in your browser that can be sent from an organizations website and saved onto your computer when you visit a website for the first time. These text files typically contain two pieces of information: a unique user ID and the site name. Each time you visit a website that holds cookies, your computer checks its system to see if it has cookies from that website already saved, therefore recognizing if you have visited the website before.

Our web site uses cookies to track user visits, therefore analyzing data such as the numbers of returning customers, customer location (by country or region) and recording how long customers stay on our website. Cookies DO NOT identify you as an individual, but simply track your browsing patterns which helps us to target our advertisements more accurately to our customers.

The viewing of the website and browsing of the website automatically requires you to accept our Cookies policy. When you enter into a transaction with the company you automatically accept the trading terms and conditions as enclosed. You have the option within your browser to disable cookies, which you can do by following the specific browser instructions.

Requesting A Copy Of Your Personal Data

You have a right to ask GIS BOTANICALS for a copy of all the personal data that we hold about you, even if you do not wish to change it.

You can request this information by contacting us via email, contact@gisbotanicals.no where you will be asked to fill in a Data Request Form and return it to us. You will also be asked to provide us with a copy of your preferred proof of identification (birth certificate/driving license) before we can release the sensitive information to you.

Right To Erasure

In accordance with the EU General Data Protection Regulations (GDPR) 2018, you have the right to request that GIS BOTANICALS erases all personal data that we hold on you with immediate effect. In some cases, GIS BOTANICALS may have to retain certain vital information if we can prove that your data is needed to carry out other vital business processes, for example, filing tax returns (where we will need to retain sales invoices).

Links To Other Websites

This website may contain links to external organizations. Please be aware that by clicking a link to an external source, our privacy policy no longer applies whilst you are on that new site. We cannot be responsible for the privacy policies that our linked websites adhere to and recommend that you read the policy of that site to keep yourself informed.

Data Breaches

GIS BOTANICALS has a duty to report any breach of personal data from our database or our Third Party databases to all relevant people if it is apparent that personal data has been stolen or misused, within 72 hours of the incident.

Policy Review

GIS BOTANICALS will keep this policy up to date in accordance with the law and new regulations. This policy was last updated in May 2018.